Since Comcast has switched over from analog to digital signal i have stopped getting my "discount" cable service. In an effort to get the free digital converter boxes i went online and somehow got connected to a live customer service person. I'm 99.9% sure that he was from India. Here's how the conversation went:
SYSTEM:
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| Attempting to connect you with an operator... |
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| Peter lawson has entered the conversation. |
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| Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone. |
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| Pleased to have you on chat. How are you doing today? |
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| hello, how can i receive the free cable box and 2 DTA boxes, i have a message saying "switching over to digital cable" |
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| do i pick them up or can they be shipped |
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| Sure, I can assist you with that David. |
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| May I know what are the services currently you have with Comcast ? |
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| the basic 100 channel analog service for TV, that's it |
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| Thank you very much for that information David. |
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| Do you have box with your cable in Comcast Services. |
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| no my tv is connected directly to the coaxial cable from the wall |
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| Thank you very much for that information. |
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| In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code? |
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| no. i already have service and am a comcast customer, i just need the free digital converter boxes |
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| Thank you very much for that information. |
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| Unfortunately you have reached the sales department, for further assistance in this matter please contact comcast customer service at 1-800-892-2253. |
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| we are running great promotions for Internet & Phone |
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| Thank you very much for that information. |
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| is there someway i could speak to customer service online? i do not own a telephone |
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| I apologize David , This is the only information I can provide you. |
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| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day. |
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| Good by Peter.i will miss you. |
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| Peter, are you still there? |
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| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day |
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| Peter is there some way that we can meet to discuss "great promotions for Internet & Phone" |
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| I apologize David This is the only Information provide you. |
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| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day. |
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| Peter lawson has left the conversation. |
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| All operators have left the conversation. Conversation has ended! |
So as you can see that was the "only Information provide you."
I tried again but same result. Larry was no help at all.
SYSTEM:
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| Attempting to connect you with an operator... |
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| Larry Watson has entered the conversation. |
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| Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone. |
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| Pleased to have you on chat. How are you doing today? |
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| Hi. I am fine today. How are you Larry? |
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| I am doing wonderful thank you for asking David. |
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| How can I assist you today? |
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| Larry my cable signal is telling me that i need a "digital converter box" to be able to continue watching channels. Will you send a couple of those boxes to my house for me? |
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| Sure, I can assist you with that David. |
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| May I know what are the services currently you have with Comcast ? |
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| i have the basic 100 channel TV service |
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| Do you have Box with your Cable David. |
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| yes Larry i'm still here. I do not have a cable box, my tv is hooked directly to the coaxial cable in the wall |
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| Thank you very much for that information David. |
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| We have wonderful promotions on basic digital cable packages that do not include premium channels. |
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| In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code? |
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| Larry i will give you my address and zip code ONLY if you ship me a couple of those free digital converter boxes. Deal? |
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| David,In order to locate the best promotions in your area, may I please have the address (including apartment or unit number if applicable) with zip code? |
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| Larry i am already a "customer" i don't need any additional promotions. Even if you get me to sign up i will still need a digital converter box to see the channels. So how about you send me the boxes then i will call you back and sign up for all the promotions you got. |
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| Yes David but I need the address . |
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| Oh OK great. So after i give you my address you will ship the boxes? |
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| Regardin new digital converter box 1-800-266-2278. |
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| Larry why can't you box up a couple and send them over to me? |
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| In apologize for the inconvenience this is the only information that can be provided by our side for further assistance please contact 1-800-266-2278. |
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| Come on Larry, i know you got a couple laying around there in the office. Just throw a couple in a box, put 15 international stamps on them and ship them out to me. |
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| Thanks for the Visiting have a nice day David. |
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| It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day. |
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| Larry Watson has left the conversation. |
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| All operators have left the conversation. Conversation has ended! |
Needless to say, i still don't have a Digital Converter Box.
You have read the best review article categorized by
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india
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Comcast From India. You can bookmark or spread this post by using this URL
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